LAST UPDATED · 27-09-2026

Terms of Use

These terms are an agreement between you and Clu (“we”) for using useclu.com and app.useclu.com (the “Service”). Read them with the Privacy Policy, which forms part of them.

OWNERSHIP

Your files stay yours.

So do the diagnoses Clu makes from them.

PRO

$0. No card.

3 analyses in your first 7 days.

FINDINGS

Check before you act.

Every finding shows its evidence and confidence.

On this page · 16 sections

01 · Your agreement 02 · Who can use Clu 03 · Your account 04 · What Clu does 05 · Plans 06 · Your files and diagnoses 07 · Feedback 08 · Emails from Clu 09 · Acceptable use 10 · AI outputs 11 · Service availability 12 · Liability 13 · Closing your account 14 · Changes to these terms 15 · Governing law and disputes 16 · Contact

Your agreement

You accept these terms by ticking the box when you sign in; we record the date and the version you agreed to. If you don’t agree, don’t use Clu. If you use Clu for a company, you confirm you may accept these terms for it.

Who can use Clu

—You must be 18 or older.

—Clu is for work use: analysing behavioural data exports for a product, team or company.

Your account

—Sign in with Google or an emailed link. No passwords. Keep access to that email secure; you are responsible for what happens in your account.

—One Pro account per person. We verify this with a mobile number.

—Keep your details accurate. You can edit them on the Account page.

What Clu does

Clu reads a behavioural data export you upload and returns a diagnosis: where people drop off, possible explanations, and a suggested next step. Clu is in early access. Features, limits and plans may change.

Plans

—Pro ($0): 3 analyses in your first 7 days from sign-in, on screen, with a “useclu.com” watermark. No download.

—Plus ($29 a month): opens soon

—Enterprise: agreed separately in writing.

—An analysis is one completed diagnosis on a new upload. Answering a clarification and re-running does not count. Failed uploads do not count.

Your files and diagnoses

—You keep all rights to the files you upload and the diagnoses Clu produces from them.

—You give us permission to host, process and transmit your files only as needed to run your analysis and keep Clu working, as the Privacy Policy describes. We don’t use your files to market Clu or to train AI models.

—Only upload data you have the right to share. Where you can, remove or pseudonymise personal data (names, emails, phone numbers) first.

—Don’t upload sensitive personal data such as health, financial account or government ID information.

Feedback

If you rate a finding or send us suggestions, we may use them to improve Clu without owing you anything. We won’t publish your feedback with your name without asking.

Emails from Clu

We send service emails you need: sign-in links, account and security notices, and changes to these terms. You can’t opt out of these while you have an account. Marketing emails are separate, optional and sent only if you opt in; you can unsubscribe anytime.

Acceptable use

Don’t use Clu to:

—break the law or anyone’s rights;

—re-identify individuals from a behavioural export;

—upload malware, or probe, overload or reverse-engineer the Service;

—get around plan limits, including by creating extra accounts;

—remove, crop or hide the Pro watermark;

—resell or white-label Clu without our written permission.

We may suspend an account that does any of these, and will tell you why.

AI outputs

Findings are generated from your data by software, including AI models. They can be incomplete or wrong. Each finding shows its evidence and confidence; check it before you act. Clu doesn’t give legal, financial or other professional advice, and you are responsible for decisions you make with it.

Outputs generated by the AI may contain errors, hallucinations, or inaccuracies. You are responsible for verifying all outputs before relying on them, and the service is provided ‘as is’ without warranties of any kind.

Service availability

We work to keep Clu running but don’t promise it will be uninterrupted or error-free. We may change, pause or end the Service, with notice where we reasonably can. If we shut Clu down, we’ll give you 30 days’ notice and delete your data.

Liability

Clu is provided “as is”. To the extent the law allows, we are not liable for indirect or consequential losses, and our total liability is limited to the amount you paid us in the 12 months before the claim, or USD 50 if you paid nothing. AI can make mistakes.

Closing your account

You can close your account at any time on the Account page. Closing ends your access and stops marketing emails. We delete your account information 90 days later, as the Privacy Policy explains. We may suspend or close accounts that break these terms, and will tell you why unless the law stops us.

Changes to these terms

We’ll update the date above. For material changes we’ll email you at least 7 days before they apply, and ask you to agree again at your next sign-in.

Governing law and disputes

These terms are governed by the laws of India, and disputes go to the courts of India.

Contact

hello@useclu.com